Privacy & Cookies Policy

Our commitment to privacy

Our team at Vendaz ( respect your right to privacy and we understand that visitors to need to control the uses of their personal information. Vendaz is a leading online Uganda based marketplace where people can buy and sell handmade products, creative experienced and craft supplies. The privacy policy below details the measures taken by us to protect your (“you” or “user”) privacy in connection with your use of our Website and Services.

What this policy covers

This privacy policy covers the use of the Vendaz website at, including how Vendaz treats personal information that Vendaz collects and receives. In order to use Vendaz (and according to our terms of use), you must be 18 years and older to use this website or have permission from a legal guardian. Therefore, this policy makes no provision for individuals under 18 years old.

Acceptance of privacy policy

Your use of our website, including any dispute concerning privacy, is subject to this Privacy Policy and the terms of use. By using our website, you are accepting the practices set out in our privacy policy and our terms of use. We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. Please check the revision date at the bottom of this page to determine if the policy has been modified since you last reviewed it. Your continued use of any portion of our website following posting of the updated Privacy Policy will constitute your acceptance of the changes.

What information is collected?

You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers.

Vendaz collects personal information when you register to use Vendaz services or to post content on Vendaz. At registration you are asked for your email address and certain other optional information. Vendaz automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request. Vendaz uses information for the following general purposes: products and services provisioning, billing, identification and authentication, services improvement, contact, research, and anonymous reporting. Internet Protocol (IP) addresses are automatically reported by your browser each time you view a web page. Your IP address is stored in Vendaz’s user registration databases when you register with Vendaz. IP addresses may be used for various research purposes.

With your permission, we may collect and store the following personal information:

  • Email address, physical contact information
  • Transactional information based on your activities on the sites such as buying & selling or content you generate that relates to your account
  • Shipping, billing and other information you provide to purchase or ship an item;
  • Community discussions, chats, dispute resolution, correspondence through our sites, and correspondence sent to us;
  • Other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information


Our third party payment processors use the latest secure server technology to ensure this information is protected to the highest standards. They use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.

How is your private information used?

Vendaz will not sell or disclose your name or e-mail address to third parties without your explicit consent, except as specified in this privacy policy.

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

  • Provide the services and customer support you request
  • Resolve disputes, collect fees, and troubleshoot problems
  • Prevent potentially prohibited or illegal activities, and enforce our User Agreement
  • ustomise, measure and improve our services and content
  • Compare information for accuracy, and verify it with third parties.


Customised experience – We gather your personally identifiable information to provide you with a customised experience on our website. Your personally identifiable information helps us tailor the content, services, goods and advertising to your current and future needs.

E-mail Communications – Sellers are automatically subscribed to our ‘Seller Newsletter’.  This newsletter will keep you up-to-date with everything you need to know as a Vendaz seller, including new features, information about how to make more sales etc.  At the bottom of these emails is an ‘unsubscribe’ link.  If you click this, you will automatically be unsubscribed from receiving these emails.  You may subscribe to a number of email services providing information about new features, announcements, special promotions and discounts in your member account section. We will not send you these subscribed emails unless you explicitly consent to receive the mailings by checking the subscriptions boxes. You may unsubscribe from these subscribed emails by clicking the unsubscribe link in the email messages, or by updating your preferences in your user account. Our subscribed emails may contain code that enables our database to track your usage of the newsletters, including whether the e-mail was opened and/or what links (if any) were clicked. We will combine such information with other information we have about you and may use this information to improve your experience with our site and/or provide more customized e-mail communications to you according to your subscriber preferences. You may also receive from time to time automated or administrative messages relating to your account and use of your account even if you unsubscribe from all subscribed email options.

Information sharing and disclosure

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property, or safety.

We may also share your personal information with:

  • Service providers under contract, who help with our business operations such as fraud investigations, bill collection, affiliate and rewards programs and co-branded credit cards.
  • Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, postcode, telephone number, email address, User ID history, IP address, fraud complaints, and transaction history.
  • Trusted third parties that are affiliated with Vendaz, but never without asking for your consent and authorisation.


Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from undesirable conduct, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

Vendaz may be required to disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Vendaz Terms of Use Vendaz may disclose personally identifiable information to parties in compliance with Vendaz Copyright Policy, as Vendaz in Vendaz’s sole discretion believes necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

Vendaz will not rent, sell, or share personal information about you with nonaffiliated parties except as specified in this Privacy Policy to provide products or services you have requested or when Vendaz has your permission. It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Vendaz’s Terms of Use, as specified in this Privacy Policy or as otherwise required by law. Vendaz will transfer information about you if Vendaz is acquired by or merged with another company. In this event, Vendaz will notify you by email or by putting a prominent notice on the Vendaz website before information about you is transferred and becomes subject to a different privacy policy.


When purchasing any item from Vendaz, payment can be made by all major debit and credit cards as well as through a Paypal account. You are not required to create an account with us to make a purchase, however we offer this as an option. Vendaz does not see or have access to any of your sensitive financial details, like your credit card or bank account numbers.

Data Protection

Vendaz will never pass your details on to a third party for marketing purposes. We will however send you details of offers from other companies that we think may interest you, but only with your permission. If you would like to receive such offers please join our newsletter here. If you have questions about your personal data or our privacy policy, please contact us here

Website Cookies

Cookies are very small text files that are stored on your computer when you visit our website.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. Cookies make the interaction between users and websites faster and easier. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user’s preferences or registration details for a future visit. The Vendaz website uses cookies to allow customers to move from one part of the website to another and to add items to the shopping basket without having to login repeatedly. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

We comply to the 1998 Uganda Data Protection Act and keep your information safe using the latest technology.

Third parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are buyers or sellers on our website or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Vendaz does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

Online Security

We have security measures in place to protect the loss, misuse and alteration of the information under our control. These security measures include a firewall to prevent unauthorised access to our systems and maintenance of registration information in a separate database. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure. We will protect the transmission of credit card information through industry standard, SSL (secure socket layer) encryption.

IP recognition

An Internet Protocol (IP) address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We will use your IP address to help diagnose problems with our server and to administer our Site. Your IP address also may be used to gather broad demographic information.

Links to other sites

Our website contains hyperlinks to other websites maintained by third parties. These links are provided for your reference only. We do not control, operate or endorse in any respect information, products or services on such third-party sites and are not responsible for their content. Many third-party sites have their own privacy policies that differ from ours. This privacy policy only covers our website and does not cover any other site. While we make every effort to keep your information secure, we do not control the policies of other sites.

Anti-spam regulations

As part of the buying and selling process, you may obtain another Vendaz user’s email address, delivery address and/or other information. Based on Vendaz‘s terms of use agreement, you have a limited license to use this information. This information should only be used for Vendaz related communications or for Vendaz facilitated transactions. Vendaz has not granted you a license to use the information for unsolicited commercial messages. Without express consent from the user, you are not licensed to add any Vendaz user to your email or physical mail list.

Account protection

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Vendaz password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Vendaz and change your password.

Changes to privacy policy

We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. Please check the revision date at the bottom of this page to determine if the policy has been modified since you last reviewed it. Your continued use of any portion of our website following posting of the updated Privacy Policy will constitute your acceptance of the changes.

This privacy policy was last reviewed on 21 June 2019

Why shop with us | Why sell with us

Don’t take it from use, let our sellers do the talking! We are competitive ans dedicated to both the customers and sellers.

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